Refund and Returns Policy
In order to get customer satisfaction you have 7 Days from the moment your package arrives to tell us if there is a fault with your watch or watch parts. If we do not hear of any complaints about your watches or watch parts within 7 Days, we will accept that you are agree with your order and there are no issues to resolve.
If the watch has a problem, just ship it back to us and we will repair it in the Factory.
We do not accept refund and exchange unless on very special terms. Refunds if offered will be issued for the total amount of the purchase product less the transaction fees. We do not offer refunds for any free items received as part of any promotion. Shipping cost for returns and exchanges will be at the customer expense.
All returns merchandise must be in new condition (as we ship it) and complete with all original packaging. We will inspect all merchandise returns. Once approved inspection, full credit will be issued back to your account or other payment method within 48 hours. If merchandise are not in the original condition or missing original packaging is subject to a 25% re-stocking fee.
Please make sure you return your merchandise by a traceable method to assure delivery.
Warranty Terms and Conditions
- We offer a 6-months warranty for every each of our watches. Warranty time period is 6 months from QC approved date.
- Warranty is only applicable for NORMAL USAGE MOVEMENT. We do not cover a broken movement caused by accident or personal actions, such as: Try to open the wacth by yourself and fix it or drop the watch on a solid floor.
- Any repair or modification you undertake yourself or is done by a 3rd party watch-smith/modder will invalidate your warranty with us, and any repairs you wish us to undertake will be a paid repair, including shipping both ways and the customs risk in shipping to us and us shipping it back to you.
- We CANNOT hold responsible for water damage as there is no way of knowing whether you submerged your watch deeper than what was recommended by us in the product description.
- We do not guarantee physical broken caused by accident or personal actions.
- We keep all invoices with date stated, therefore, we know your warranty period easily.
Please find the details below:
- If you have any question about merchandise, please feel free to contact us first. You can send email to customer service explain the reason clearly why you want to return the items.
- Please note merchandise must be returned unused and in the original condition as you received, with all original packaging and no signs of used. Used products can not be refund.
- After you send out the returning parcel, please tell us the tracking number or delivery confirmation number. Return shipping fee is responsible by the customer.
Should you have any other doubt, please feel free to contact us.
Email: support@ochrone.life
Whatsapp：+44 7355717611
