FAQ

The difference between Swiss and Asian grade watches is the stainless steel grade that is being used, as well as the manufacturing process and machinery. The Asian grade watch band is 316L steel while the Swiss grade watch band is more rust and corrosion-resistant but at the same time more costly and complicated to produce. Swiss grade watches are manufactured on machinery that is cloned to match Swiss technology and standards, therefore a higher accuracy and finishing is to be expected.

Sure, you can send  the link or full name   of the products  to  customer service to ask more pics.

For Automatic movements the second hand sweeps with a rate of 21600 bph, for Quartz movement the second hand ticks.

TogglAs soon as the watch ships, you will receive an email with the tracking number and a URL to track your package. We ship with EMS or other delivery method which can expect your watch in the shortest time.e Content

Bring the original box and certificate for free, as well as shopping mall receipts.

Once the payment is confirmed, we will process your order in 3-7 business days, then we will ship through EMS/ Other express companies which takes 15-25 days(USA) to get delivered to your door, about other countries’ shipping time you can ask customer service for help.

For example, 159,00 means 159.00$.

We encourage people to use Bitcoin and Western Union, since Visa and MasterCard policies are against replica products, however we process Paypal/Visa/MasterCards for limited times. If you did not find the option available, come back another time and please contact customer service.

Yes, we deliver worldwide. Usually once the payment is confirmed the processing time is 3-7 business days and the shipping usually takes 15 to 25 business days, depends on which country you are located in.

Note: Sometimes there is a overload in warehouse and the processing time may take 4 or 10 days.

Depending on the grade of the watch you chosen, our watches have Asian or high quality ETA Swiss movements.

All our Asian grade watches are water resistant but not waterproof. We do not recommend you taking it to shower room or swimming pool. Taking the watches underwater will revoke their guarantee.

If you need it waterproof, you can contact our customer service to add an extra waterproof device to your watch by only 30$. And the waterproof depth would be 10meters or so.

After the package is sent, we will email you the tracking number or you can contact our customer service for the tracking info.

Delivery tracking website: https://t.17track.net.

1.Place an order on website.

2. Provide product links or pictures of the watch that you need, we will calculate the price, and provide you Western Union account details for you to transfer.  By email: support@ochrone.life

 Tip: after paying, Please provide your shipping address and MTCN number, so that we can process your order shortly. Any questions, contact us .

You can contact our customer service for setting videos.

After receiving the goods, Within 30 days, if you are not satisfied, you can contact customer service to request a refund.( The premise is that you have not ever used it).

Refund process: contact customer service and get the return address.

After we receive the goods and check them , if the watch is brand new ,never worn ,we will arrange a refund immediately and it need 8-20 days to return the money back to your card.

We will provide you a tracking num after you order, you can track the package all the way, so plz don’t worry about it. Also, all of your personal information that you used on our site is confidential.

We have a coupon for new customer, and If purchasing more than 3 watches, we will provide a best price.

You can contact our customer service for detail.

 If the package does not arrive (seized by customs or lost), you can contact our customer service to request a refund or resend .

For Swiss automatic watch and quartz watch, the chronograph can work; if Asian movement automatic watch, the chronograph is non-functioned. You can contact our customer service for details.

1. Sometimes the bank will blocked the transaction due to the risky overseas transaction. Plz contact our customer service.
2. your card is not authorized. Plz contact our customer service for help.
3. If the total order amount exceeds USD 1,000, it will be subject to bank restrictions. It is recommended to contact customer service and use Western Union or Bitcoin to pay preferential treatment.

After your ordering, you will receive a confirmation email. We will let you know the status of your order. So plz mention your email .

Yes, if you have any special needs , plz contact our customer service. We will try our best to satisfy you.

If you have a big wrist and need extra links, you can contact our customer service to add one more band to your order or you can find it on our website page “accessories”.

1. if you fill in the wrong address , you can contact our customer service to amend it .
2. if you chose the wrong watch or wrong size, you can contact our customer service as well.

Tip: plz contact our customer service within 3 days after your ordering, if the goods has been shipped out , you have to take responsibility of it by yourself.

Sometimes automatic watch needs to wind manually, you can contact our customer service for teaching video.